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This suggestion has been added to the roadmap. Please up vote to prioritize development.
Elevate customer experience with awesome support. Manage all conversations in one place. Features comparable to FreshDesk.
Features include:
Ticketing features to include internal comments, attachments, customer information, status, priority, category, agent, etc...
Multi channel with support to open tickets from web form, email, or API (http post)
Possible support for SMS channel for notifications/updates
Ability to create unlimited agents, supervisors, and groups.
Activity log to see the audit trail of a ticket.
Ability ...
Gagandeep Singh
asked
05/22/2022 22:00