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Helpdesk App

This suggestion has been added to the roadmap. Please up vote to prioritize development. 

Elevate customer experience with awesome support. Manage all conversations in one place. Features comparable to FreshDesk. 

Features include:

  • Ticketing features to include internal comments, attachments, customer information, status, priority, category, agent, etc...
  • Multi channel with support to open tickets from web form, email, or API (http post)
  • Possible support for SMS channel for notifications/updates
  • Ability to create unlimited agents, supervisors, and groups. 
  • Activity log to see the audit trail of a ticket.
  • Ability to attribute tickets with custom tags and labels
  • Create custom statuses and workflows 
  • Automation with canned responses and rules such as auto close ticket after no reply in x days
  • Customer satisfaction email survey with rating & feedback form
  • Granular email notifications at throughout the lifecycle of a ticket
Gagandeep Singh Gagandeep Singh
asked 05/22/2022 22:00
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Last Activity 05/22/2022 22:00

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